Question 1

Returns, Damages, Refunds

Accepted Answer

RETURNS
We have a 30-day return policy, which means you have 30 days after purchase to request a return.

To be eligible for a return, your item must be in the good condition and unopened. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@naturalsolutionsphc.com.

If your return is accepted, we’ll send instructions on how and where to send your package. We are not liable for shipping costs incurred on returned items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@naturalsolutionsphc.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and address it appropriately.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@naturalsolutionsphc.com.

Question 2

Tracking Information

Accepted Answer

Tracking information will be provided via email once the order has been shipped.

Question 3

How long do orders take to process?

Accepted Answer

Orders placed before 3pm EST during normal business hours will be shipped out the same day. 
Orders placed after 3pm EST or outside of normal business hours will be shipped out the next business day*

*Exceptions made for orders containing out-of-stock items or unforeseen shipping delays.

Question 4

Expected Delivery Times

Accepted Answer

Generally, packages are received within 2 - 5 business days once order is shipped.

Question 5

Defective/Damaged Orders

Accepted Answer

Defective or damaged products are eligible for refund or replacement within 30 days.

Notify info@naturalsolutionsphc.com of defective or damaged products within 30 days of receiving the product to start the process of refunding or replacement.

Question 6

What happens if I purchase a product that cannot be fulfilled?

Accepted Answer

If a customer purchases an item that cannot be fulfilled due to limited availability, Natural Solutions will issue a refund for the product total or contact the customer with an applicable substitute.
An email will be sent to notify the customer when a product cannot be fulfilled.

Question 7

What are the shipping carriers used?

Accepted Answer

Natural Solutions uses UPS and the United States Postal Service as the default shipping carriers.

Question 8

International Orders

Accepted Answer

Natural Solutions does not currently offer international shipments.

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